Thank you for shopping with zephyrleafs.com We hope you are happy with your purchase, but if for any reason you are not fully satisfied, we offer a return policy to ensure you can shop with confidence.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  1. The item must be unused, unworn, and in the original condition.
  2. The item must be in its original packaging, including all tags and labels.
  3. Returns must be requested within 30 days from the date of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items.
  • Gift cards.
  • Any items that have been used or damaged by the customer.

How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected]. In your email, please include the following details:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your return is approved, we will provide you with instructions on how to return your items. Returns must be sent to:

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Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure that your returned items are received.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item.